If you have any problems with this group, please, let us know and we will try our best to mediate the problem. Live Chat - With our updated software, you can initiate a chat with an agent from anywhere in the casino lobby or from the website and receive instant. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster. Contact the Casino: Email Support - Email us at Help us in assisting you with your specific query by typing a brief description of your question in the subject line.

That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. We also don't consider them to be a rogue group because of this, and we'll give them a fair chance to clear their reputation. Since this whole group shares blacklists for delayed payments or non-payment among various websites, and thanks to the fact that we acquired proof indicating that they are paying out money to their customers in the end, we decided to put up just one blacklist for this behaviour. After this, access to the player's account was restricted. The player from the US won a significant amount of money. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions. Ask your customer support representative about this, as we believe it is for limited number of players only whilst in trial. Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. There is an express withdrawal process in trial, which has been introduced by the group only recently.